Terms of Service
Last Updated: January 2026
Welcome to PlumbHero. By using our services, you agree to these Terms of Service. Please read them carefully before using our plumbing referral services.
⚠️ Important: PlumbHero is a referral service that connects customers with independent plumbing professionals. We are NOT a plumbing contractor. All plumbing work is performed by independent, licensed professionals.
1. Service Description
PlumbHero provides a referral service that connects customers with independent plumbing professionals. Our services include:
- Connecting you with licensed plumbers in your area
- 24/7 availability for emergency plumbing referrals
- Referrals for various plumbing services including drain cleaning, leak repair, water heater services, and more
We do not perform plumbing work ourselves. All services are provided by independent contractors.
2. Independent Contractors
The plumbing professionals connected through our service are:
- Independent contractors, NOT employees of PlumbHero
- Licensed and insured in their respective service areas
- Responsible for their own work quality and guarantees
- Subject to their own terms, pricing, and service agreements
3. No Guarantees
While we strive to connect you with qualified professionals, PlumbHero does not guarantee:
- Availability of service providers in all areas
- Specific response times or arrival times
- Quality of work performed by service providers
- Pricing or cost estimates
4. User Responsibilities
When using our services, you agree to:
- Provide accurate information about your location and plumbing issue
- Be present or have an authorized adult present for service appointments
- Pay the service provider directly for services rendered
- Address any service disputes directly with the service provider
5. Pricing and Payment
PlumbHero does not set pricing for plumbing services:
- All pricing is determined by the independent service provider
- You should confirm pricing with the service provider before work begins
- Payment is made directly to the service provider
- PlumbHero does not handle payments for plumbing services
6. Limitation of Liability
PlumbHero shall not be liable for:
- Work performed by independent service providers
- Damages resulting from plumbing services
- Disputes between customers and service providers
- Service provider availability or response times
- Any indirect, incidental, or consequential damages
7. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of PlumbHero and is protected by intellectual property laws.
8. Privacy
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.
9. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modified terms.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
11. Contact Information
For questions about these Terms of Service, please contact us:
Phone: (855) 321-3561
Hours: 24/7