Privacy Policy
Last Updated: January 2026
PlumbHero is a referral service that connects customers with independent plumbing professionals. We are not a plumbing contractor.
PlumbHero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our plumbing referral services.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: When you call our service, we may collect your name, phone number, address, and information about your plumbing issue necessary to connect you with a service provider.
- Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and pages visited.
- Cookies: We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your experience.
How We Use Your Information
We use the information we collect to:
- Connect you with licensed plumbing professionals in your area
- Communicate with you about your service request
- Improve our website and services
- Send you relevant information about our services (with your consent)
- Comply with legal obligations
Sharing Your Information
We may share your information in the following situations:
- With Service Providers: To connect you with plumbing professionals, we share necessary information such as your contact details and service needs.
- With Third-Party Vendors: We may share your information with vendors who perform services on our behalf.
- For Legal Purposes: We may disclose your information if required by law or in response to valid requests by public authorities.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal data
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to opt-out of marketing communications
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Phone: (855) 321-3561
Hours: 24/7